At MG Car Rental Services, every confirmed booking reserves a specific vehicle, date, and time exclusively for the client. Once a booking is confirmed through down payment or reservation payment, the selected vehicle and schedule are blocked from other potential clients. For this reason, all confirmed bookings are subject to the following cancellation, rescheduling, and refund policy.
A booking is considered confirmed once the client sends a down payment, reservation fee, partial payment, or any agreed booking payment to MG Car Rental Services.
By sending the down payment, the client confirms that they have reviewed and accepted the booking details, including the vehicle, rental date, rental time, destination, agreed rate, and applicable terms and conditions.
Once the client has sent the down payment and the booking is confirmed, cancellation is no longer allowed for any reason.
This policy applies regardless of the reason for cancellation, including but not limited to change of plans, weather conditions, personal emergencies, schedule conflicts, change of destination, lack of requirements, delayed travel, or any other circumstance on the client’s side.
Confirmed bookings cannot be rescheduled once the down payment has been sent.
Any request to change the booking date, time, vehicle, destination, or rental arrangement will be treated as a new booking and will be subject to vehicle availability, current rates, and a new down payment or full payment requirement.
All down payments, reservation fees, partial payments, and confirmed booking payments are strictly non-refundable.
If the client still chooses to cancel the booking after sending the down payment, no refund will be issued. The payment cannot be transferred to another date, another vehicle, another person, or another booking unless MG Car Rental Services gives written approval as a special exception.
Clients are advised to carefully check their travel date, time, destination, requirements, driver’s license validity, passenger count, and availability before sending any down payment.
Sending the down payment means the client voluntarily agrees to proceed with the reservation and accepts that cancellation, rescheduling, and refund requests will not be allowed after confirmation.
If the client fails to proceed with the booking on the confirmed date or fails to comply with the agreed requirements, the booking will be considered forfeited. Any payment made will remain non-refundable and non-transferable.
In rare cases where MG Car Rental Services cannot provide the reserved vehicle due to unavoidable circumstances such as sudden mechanical issues, safety concerns, accident, or other operational reasons, the company may offer an alternative vehicle, alternative arrangement, or other reasonable solution depending on availability.
This section applies only to company-initiated changes and does not apply to client-initiated cancellation or rescheduling requests.
By sending a down payment or confirming a reservation, the client acknowledges that they have read, understood, and agreed to this Cancellation, Rescheduling, and Refund Policy.
For questions about this policy, clients may contact MG Car Rental Services through the official website contact form or by calling the published business number.